Vasato

FAQ

Quick answers before you checkout.

A mobile-friendly guide to Vasato orders, stock, payments, accounts, and support.

When is an order confirmed?+

Orders are confirmed after Stripe sends a verified payment event to Vasato. The checkout success page does not mark an order paid by itself.

How is stock handled?+

Products use variant-level stock, so sizes, colors, and workout essentials can be available or sold out independently.

Can I save products before buying?+

Yes. Signed-in customers can save products to wishlist and return later from the account area.

How does shipping work?+

For this first version, fulfillment is manually confirmed by the Vasato admin team. Tracking can be added after the order is processed.

What should I do if payment fails?+

If Stripe reports a failed transaction, the order will not be treated as paid. You can try checkout again or contact support with the order details.

Are reviews available yet?+

Public product reviews should come later with verified-purchase checks and admin moderation. For now, customers can send private support messages.

Need help with a real order?

Sign in, check your order history, or send support a message from the footer form.